Firstly, we are sorry that we did't bring you a satisfactory experience, but the evaluation should be fair,reasonable. We accept any suggestions from you on what we did wasn't good enough, but can't accept unreal allegations. We delivered the goods timely without any losses,what you received same as what we sent. And we always updated the real-time situation to you based on the real logistics track. When you asked Alibaba staff to call us for current situation,we also replied them timely, but you never believed it no matter how we proved. Last, all the goods were safely delivered to you. We have provided you with the shipping label which shows your address and proved that you personally sign for it, instead of sending the goods to Amazon as you said. We feel sorry if you're not satisfied with our service, and looking forward to your more real service suggestions, we will continue to improve our service.